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GDPR Policy

1. IMPORTANT INFORMATION REGARDING PRIVACY AND GDPR

PURPOSE OF THIS PRIVACY POLICY

Considering the new GDPR regulations Meno Recollections has set out below the process by which we collect data and how that data is used and stored and your rights to see or delete your personal data.

As a business our aim is to ensure we provide an easy to use system to collect data that will be published in a book. We undertake to store the data securely.

Contributors to our books are required to acknowledge they understand how and why their data will be used and their legal rights.

As the data we collect from contributors is to be published we advise contributors to not provide any sensitive information.

Back in 2002, creating a yearbook was painstakingly slow...so we made it a lot quicker by collecting photos and memories from everybody online. And, recognising that everybody and all memories are different, we made sure that the yearbooks we created were unique, by designing each one differently.

We now offer what we think is the perfect yearbook service. Our simple online system collects the data, we use professional graphic designers, we offer different book sizes, covers and content options and yearbook projects are overseen by our very approachable account managers. We've been doing it for 17 years, so we must be doing something right.

CONTROLLER

Meno Recollections Ltd (registered in England no: 04441829) is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

CONTACT DETAILS

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Name: Gregory Harding

Email address: dataprivacy@meno-recollections.com

Postal address: Meno Recollections Ltd; 4 Dunston Road, Battersea, London, SW11 5QU

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us first.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, email address, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol(IP) address, your sign in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes information submitted as part of any contribution to our online yearbook creation system ("Online System"), and any survey responses you may provide.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us or any third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, due to the user-configurable nature of our online system, it may be possible for it to be used to collect such data. Where this is the case, we will make every endeavour to treat such data with due care and to comply with all relevant laws regarding such information.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We may receive information about you from a number of sources:

  • From your school, college or institution, providing us with your details in order to register you into your yearbook.
  • Direct interactions. You may give us your data by filling in forms on our website, by registering to use the Online System or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when:
    • creating an account on our website;
    • request marketing or samples to be sent to you;
    • enter a competition, promotion or survey; or
    • give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from third parties as set out below:
    • Technical Data from analytics providers, such as Google (based outside the EU);
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services
    • Profile Data from others who may write on your profile in the Online System
    • Identity and Contact Data from data brokers or aggregators
    • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • To create a book to be published as a hardcopy or digital version.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Where possible, we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest

Purpose/Activity

To register you as a new customer

Type of data

  1. Identity
  2. Contact

Lawful basis for processing including basis of legitimate interest

Performance of a contract with you
 

Purpose/Activity

To produce designs of book pages and personalized garments; to produce final printed yearbooks / garments

Type of data

  1. Identity
  2. Contact
  3. Profile

Lawful basis for processing including basis of legitimate interest

  1. Performance of a contract with you (producing your yearbooks / garments)
  2. Necessary for our legitimate interests (to produce printed yearbooks / garments)
 

Purpose/Activity

To process and deliver your order including:
  1. Manage payments, fees and charges
  2. Collect and recover money owed to us

Type of data

  1. Identity
  2. Contact
  3. Financial
  4. Transaction
  5. Marketing and Communications

Lawful basis for processing including basis of legitimate interest

  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)
 

Purpose/Activity

To manage our relationship with you which will include:
  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey

Type of data

  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications

Lawful basis for processing including basis of legitimate interest

  1. Performance of a contract with you
  2. Necessarycomply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
 

Purpose/Activity

To manage our relationship with you which will include:
  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey

Type of data

  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications

Lawful basis for processing including basis of legitimate interest

  1. Performance of a contract with you
  2. Necessarycomply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
 

Purpose/Activity

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of data

  1. Identity
  2. Contact
  3. Technical

Lawful basis for processing including basis of legitimate interest

  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation
 

Purpose/Activity

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of data

  1. Technical
  2. Usage

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
 

Purpose/Activity

To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data

  1. Identity
  2. Contact
  3. Technical
  4. Usage
  5. Profile
  6. Marketing and Communications

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests (to develop our products/services and grow our business)
MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

PROMOTIONAL OFFERS FROM US

Meno Recollections sends marketing emails to persons we think are relevant to creating a project with Meno. We do not at present send mass marketing emails to contributors but reserve our right to do so if in the future we believe it would be relevant and in your interest for us to do so. If this happens, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. You may then receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving our marketing communications.

THIRD-PARTY MARKETING

We do not sell your data for third-party marketing.

OPTING OUT

As stated above, we currently do not routinely send marketing communications to our contributors. However, you can ask us to opt out of any potential future marketing communications at any time contacting us at any time.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may on occasion need to share some data with third parties, as set out below:
  • Manufacturers based in the EU and USA, who manufacture printed yearbooks and garments.
  • Service providers acting as processors based in the EU, India and USA who provide IT and system administration services (for example, Google, based in the USA, for website analytics and email).
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU and USA who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom or EU, who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. We would inform you of any such transfer before it took place, and would give you adequate opportunity to respond if desired. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We require all data processors to delete data within a reasonable time frame - for instance, our book manufacturers delete design files after printing.

6. INTERNATIONAL TRANSFERS

Our website is hosted in the USA, on servers controlled by us.

Some of the third parties we may share your data with are based outside the EU, so their processing of your personal data will involve a transfer of data outside the EU.

Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to organisations that we have deemed provide adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For instance, all communication between you and our website is encrypted using SSL. We also follow best practices with regards to web application design, such as encrypting your stored passwords using bcrypt, meaning that they are not accessible to us or anyone else.

We back up all data at least daily, to servers located in a separate facility, also controlled by us and also based in the EU or USA.

We limit access to your personal data to those parties who have a business need for such access. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU KEEP MY DATA FOR?

Our books are meant to be kept for a long time. We typically keep customer data indefinitely unless otherwise instructed, so that we are able to offer reprints.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see "Your Legal Rights" below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or servicees to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Meno Recollections Ltd cookies policy.

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to sign into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after a maximum of 1 year.